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Community Q&A
Legal questions answered by practitioners
47 questions
0
votes
What can I do if I get bad reviews from clients?
Answered by AfricanLaw
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4 years ago
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214 views
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AF
AfricanLaw
AfricanLaw Team
Our built-in lawyer or service review/rating system helps future clients select the right service provider. Normally, AfricanLaw is not involved in the user review process as this would defeat the purpose of the review system. However, in the event that a client submits an unfair or baseless review of a lawyer, we will make an effort to work with both the client and the lawyer to resolve the issue. You can contact us on support@allthingsipforafrica.com for assistance.
What do I do if I keep receiving inquiries that are not relevant to my practice?
Answered by AfricanLaw
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4 years ago
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27 views
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AF
AfricanLaw
AfricanLaw Team
Generally, the practice areas that you indicate on your profile determine the inquiries that are directed to you. Always make sure your profile shows your main practice areas.
With a registered user account, it’s easy to keep all the history of all your communication and interactions with service providers as well as receive notifications. You can also ask lawyers follow-up questions if you require clarification from their previous answers.
What are the benefits of working with a lawyer on AfricanLaw?
Answered by AfricanLaw
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4 years ago
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27 views
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AF
AfricanLaw
AfricanLaw Team
Besides giving you direct
access to top rated and verified lawyers in Africa, we help you
manage these relationships seamlessly. Here are some of the benefits:
Secure Messaging & Document Exchange
▪We value your security, as
such we focus on both the privacy and security of your entire experience on the
platform. Our site requires a 256-bit SSL encrypted connection on
every page to protect your information, which allows for peace of mind as you
interact with lawyers and exchange documents.
Client Support
▪The AfricanLaw platform offers superior 24/7 customer support for
our users. If you have any questions regarding the platform or participating
lawyers, you can email us at support@allthingsipforafrica.com and a member of our support team will respond to your
inquiry within 24 hours!
Payments
▪AfricanLaw manages the whole
payment process. Payments will only be released to lawyers when your work has
commenced.
You can use the Find a Lawyer
button and choose
either a Lawyer or Law Firm. After that, you can use the ‘Contact’ button
on the Lawyer/Law Firm profile.
Alternatively, you can click
the three dots on the right of the Lawyer/Law Firm profile. The pop-up
buttons will allow you to directly Ask a Question, Chat Online, Schedule
a Meeting or Request a Quote.
Are there any criteria to help me decide which lawyer to hire?
Answered by AfricanLaw
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4 years ago
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23 views
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AF
AfricanLaw
AfricanLaw Team
Each lawyer or law firm on the platform has a detailed profile that shows their work experience and areas of specialisation. Some profiles will also have user ratings and reviews from previous matters handled for clients.
Our platform offers a simple and secure way to exchange and manage legal documents related to your matters. Documents can be uploaded for specific matters through your client dashboard.